FAQs

  • Shipping & Delivery
  • Returns
  • Orders & Tracking
  • Products & Stock
  • Payments & Gift Cards
  • Other

Don’t buy wondering. From the discounts to the juicy details, we’ve answered all of your burning questions about our Black Friday Sale period - because filling your cart is the only thing you should have to focus on.

 

  • Where do you ship to?

    You can view a full list of the countries that we ship to here.

    Due to current worldwide events, Ryderwear has needed to temporarily suspend shipping to countries with closed borders. To date, the countries that have been affected are: India, Mauritius, Saudi Arabia and Ukraine. We expect additional countries to be affected as more borders are closing, and we will continue to monitor the situation closely. We look forward to being able to ship to our Ryderwear family in these countries soon and help them live their best life through fitness.

  • How long will my order take to arrive?

    You can view dispatch & delivery times here. Simply select your country of delivery from the dropdown.

  • Where is my order shipped from?

    Orders placed from our UK site are shipped from our AU fulfilment centre.

  • Will I have to pay customs & duties on my order?

    Our shipping & delivery page will tell you if you will be eligible to pay customs & duties. Simply select your country of delivery from the dropdown.

    Please note that if you have paid duties as part of your order, these were paid to your local government and not to Ryderwear. This unfortunately means we are unable to refund any duties charges if a return is made. Instead, you can apply to your local government to have these reimbursed.

  • What is the difference between dispatch and delivery?

    Dispatch is the time it takes from receiving your order to it leaving the warehouse with one of our shipping partners. Delivery time is the time it takes to get to you once our delivery partners pick up your package from one of our fulfilment centres.

  • How much does it cost to ship my order?

    Shipping costs for your order can be viewed here. Simply select your country of delivery from the dropdown.

  • Can I change my address once the item has been dispatched?

    Domestic customers can change their address by contacting the delivery partner who has their parcel. International customers will need to wait until the parcel arrives in their country and is transferred to our domestic delivery partner before they can change it with the courier.

  • How do I return an item?

    We’ve made our returns process simple. Just head to our returns page for the full instructions and return policy.

  • What if my item is faulty?

    If you’ve received an item which you believe to be faulty, please do not hesitate to contact our team with clear images, a detailed description of the fault, as well as the order number and email address associated with the purchase. If your claim is justified, we'll refund the cost of return and arrange compensation for you, upon the item being received back into our facility.

    Claims for orders arriving damaged or with incorrect items must be made within 7 days of delivery. After 7 days, you will be required to follow our standard returns procedure, which is outlined here. Please note that items damaged due to general wear and tear, misuse, or failure to follow care instructions will not be considered faulty.

  • Do I need to pay for return shipping?

    For UK customers selecting a store credit for their item/s, a shipping label is offered for £5.99.

    For customers in Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark,  Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Spain & Sweden selecting a store credit or refund for their item/s, a prepaid shipping label fee will be charged upon lodgement of their return. This fee is dependent on the country you are returning from, and can be viewed via the returns portal.

    For customers outside of the countries listed above, selecting a store credit for their item/s will generate a plain address label, free of charge. Please note, this is NOT a shipping label, and customers must take the package to their nearest post office, and request a shipping label for the package to be sent to the main address on the label.

    Please note - if you have paid duties as part of your order, these were paid to your local government and not to Ryderwear. This unfortunately means we are unable to refund any duties charges if a return is made. Instead, you can apply to your local government to have these reimbursed.

    If you are having trouble lodging your return, please reach out to our support team who can assist you.

  • How long does it take to process my return?

    We do our best to process your return within 14 business days once it arrives in our South Australian-based warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.

  • Can I exchange an item?

    While we’re working hard on creating an exchange process, exchanges are not currently available to customers.

  • I received my item as a gift, how can I return it?

    To return an order received as a gift, we require the original purchaser to reach out to us with the necessary order information. We can then point you in the right direction to lodge your return via our portal.

  • What is the return address?

    For all orders placed through our site, a returns label containing the returns address can be generated on our returns page.

  • I’ve sent a non-Ryderwear item back to you, what do I do?

    Anything accidentally or incorrectly returned our way (that’s not a Ryderwear item) will be the responsibility of the sender, not Ryderwear. We’ll always do our very best to help out, but unfortunately we can’t make any promises!

  • Can I return multiple orders back with one shipping label?

    To ensure a smooth and efficient returns process, we kindly recommend using the designated shipping label generated upon lodging each of your return requests.

    Combining multiple orders under one shipping label may result in extended processing times, which could affect the timely or successful issuance of your refund (whether through Refundid or to your original payment method) or store credit, in accordance with the timeframes outlined in our Returns Policy.

    We want to ensure nothing interrupts your progress towards achieving your fitness goals, hence, please utilise the individual shipping labels, and keep enjoying your best life in fitness!

  • How can I track my order?

    Follow your activewear from dispatch to your doorstep by using your order number and email, or your tracking number to track your order here.

  • Can I cancel my order?

    Due to the speed and efficiency of our distribution centres, once you hit Pay Now, we’re unable to cancel your order. However our simple new returns process means refunding your activewear is easy. Head to our Returns Page to find out how.

  • Can I amend my order after it has been placed?

    Due to the speed and efficiency of our distribution centres we’re unable to make changes to your order, but if you’d like to change your shipping address, contact the shipping partner when you receive your tracking info, then organise delivery to another location.

    If you have any further inquiries or questions, please don’t hesitate to contact our friendly customer service team and we’ll do our best to accommodate your request.

  • What if I don’t receive my order confirmation?

    Sometimes order confirmation emails can be redirected into junk inboxes. If you don’t have the order confirmation email in either inbox, you can contact us and our customer experience team will be able to confirm your order.

  • Why was my order automatically cancelled?

    Sometimes orders are incorrectly identified as fraudulent by our system, causing them to be automatically cancelled. If you think you’ve been affected, contact our team and we will look into this for you.

  • How do I find out when an item is going to be back in stock?

    If you’re in love with a product on our site that’s out of stock, simply click on your desired size and input your email in the ‘email me when available’ box. You’ll be the first to know when that item is restocked!

  • What is the warranty on products?

    All Ryderwear products have a warranty period of 3 months from the date of purchase. We will replace all items with a manufacturing defect, but as a general rule, any orders outside the 3-month period (from date of purchase) will not be covered under warranty and we do request clear pictures in order to assist further.

    If you have received an item which you believe to be faulty, please don’t hesitate to contact our customer service team with clear pictures and a detailed description as well as your order details (order number and email address associated with the purchase).

  • What’s your sizing like?

    We’ve included a helpful size guide on each of our product pages. If the item is a smaller or larger fit that normal, it will be noted by the sizing chart.

  • How do I care for my Ryderwear?

    Sometimes a heavy spin cycle can do more damage to your Ryderwear than a heavy squat session. Here’s how you can get the most of your activewear & maximise the longevity and durability of our gear.

    1. Cool Machine Wash: Don’t use hot water or harsh settings. Do not bleach or tumble dry. Wash your activewear inside out and avoid washing with rough surfaces like denim, velcro or zippers.

    2. Wash Similar Colours Together: To help preserve the original colours and prevent bleeding, wash your activewear with similar colours. Don’t mix dark & brights.

    3. Line Dry In the Shade: If you’re drying your activewear on the line, hang it inside out. Washing your activewear inside out will also help protect it. If you iron or steam your activewear, stay away from prints.

    4. For Sports Bras: Remove the padding before you wash the bra. This will help retain the shape of the bra

    5. Fabric Softeners Are Fine

    How Do I Wash My Seamless?
    Wash any delicate seamless fabrics or mesh fabrics in a wash bag to help protect the material and maximise the longevity.

    How Do I Care for My D-Maks?
    The best way to care for your D-Maks is by using them as a training shoe only. Change your shoes before & after your workout if you want your favourite pair to have you covered for a lifetime of lifts. You can use a leather waterproofing spray when cleaning.

  • How do I ensure colour matching in my purchases?

    For optimal colour coordination, it is suggested to opt for products within the same collection. While items from separate collections may exhibit close colour similarities, variations in dyes, fabric, and manufacturing may result in slight color variations, making a precise match uncertain.

  • What happens if my item is faulty or damaged?

    If you have received an item which you believe to be faulty, please don’t hesitate to contact our customer service team with clear pictures and a detailed description, as well as your order details (order number and email address associated with the purchase). We will refund the cost of return and arrange a replacement or refund if the item is found to be defective.

  • What if I purchase from a wholesale stockist and there is an issue?

    Unfortunately Ryderwear will not refund or credit any items that aren’t purchased through our website. Customers will need to contact the wholesaler they purchased the item from, with a description and images of the fault.

  • What payment methods do you accept?

    We accept Credit Card, PayPal, Apple Pay, Clearpay and gift cards. For customers located in the UK we accept Afterpay.

  • Can I purchase a Ryderwear Gift Card?

    You sure can! A Ryderwear gift card is the perfect fitness gift. You can find our gift cards here. Gift cards are not exchangeable for cash.

  • How will I receive my Gift card?

    Gift cards are sent electronically via email within 24 hours of the purchase. If purchasing a gift card for someone else, you can elect to have the redemption details email directly to the recipient. To avoid delays, ensure you enter the correct recipient email address. Any purchases made with a gift card where a return/refund is requested will be refunded back to the same gift card used in the order (no exceptions).

  • How long are gift cards valid for?

    Gift cards are valid for 12 months from the date of issue.

  • How do I use a discount code?

    Simply enter the discount code at the checkout page in the ‘discount code’ field and then click ‘apply code’. Please note that only one discount code can be used per transaction.

    Discount codes cannot be used on gift cards.

  • What is Clearpay?

    Find all of the information you need to know about Clearpay here.

  • Can I use my discount code and Gift card on the same transaction?

    Yes, you can use 1 x discount code or BeneFITS voucher and multiple gift cards per transaction.

  • What happens if I forgot to use my discount code?

    Once an order has been processed, we’re unable to make any changes.

  • I am getting an error message processing my payment?

    Try using an Incognito web browser and clearing your cache to process your order. If you’re still experiencing issues, contact support and our amazing team will look into this for you!

  • Do you have retail shops?

    While we’ve been online-only for over a decade, we have just opened our first ever Ryderwear gym & clothing store in our hometown of Adelaide. Check it out here!

    For our interstate & international community - we're aspiring to have Ryderwear gym & retail spaces all over the globe. Stay tuned!

  • How can I become a Wholesaler?

    You can apply to become a wholesaler here.

    If you would prefer to shop in US dollars, visit our US wholesale site here.

  • Can't find the answer to your question?

    Please don’t hesitate to contact our customer service team at support@ryderwear.com

    Ryderwear HQ is located at 10-14 Alfred Avenue, Beverley, South Australia, 5009, Australia. Our Customer Experience team operate between the hours of 8am-4pm on Monday-Friday (ACST) Australian Central Standard Time and do not operate on weekends or public holidays, so we ask that you please be patient with responses during this time. Our team will endeavour to respond to your inquiry within 48 business hours (this does not include weekends and public holidays).

  • Returning an order from the free gift card deal

    Returning your order from the free gift card deal may result in the gift card being cancelled.