For UK customers selecting a store credit for their item/s, a free shipping label is offered. For UK customers selecting a refund, a prepaid shipping label fee will be charged upon lodgement of their return through our returns portal.
For customers in Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Spain & Sweden selecting a store credit or refund for their item/s, a prepaid shipping label fee will be charged upon lodgement of their return. This fee is dependent on the country you are returning from, and can be viewed via the returns portal.
For customers outside of the countries listed above, selecting a store credit or refund for their item/s will generate a plain address label, free of charge. Please note, this is NOT a shipping label, and customers must take the package to their nearest post office, and request a shipping label for the package to be sent to the main address on the label.
Please note - if you have paid duties as part of your order, these were paid to your local government and not to Ryderwear. This unfortunately means we are unable to refund any duties charges if a return is made. Instead, you can apply to your local government to have these reimbursed.
If you are having trouble lodging your return, please reach out to our support team who can assist you.